About This Course
This module is designed to provide a comprehensive foundation in both personal and professional communication. It moves from foundational academic skills (using a library, study skills) to core communication theory, and finally to practical, career-oriented applications (job applications, meetings, reports).
The 90-hour duration and 9 credits indicate this is a significant and core component of the wider program it belongs to, emphasizing the critical importance of communication skills in a professional field.
Curriculum
34 Lessons
Using the Library
This topic covers the practical skills needed to navigate a library's resources efficiently. Trainees learn how information is organized through filing systems, how to use key reference materials like dictionaries and encyclopedias, how to find and use periodicals (journals, magazines), and the importance of properly citing sources in a bibliography to avoid plagiarism.
Filing systems00:00:00
References and dictionaries00:00:00
Periodicals00:00:00
Bibliography00:00:00
Identifying Process of Communication
This unit provides the foundational theory of communication. It explores why we communicate, the different types (verbal, non-verbal, formal, informal), and the step-by-step process involving sender, message, channel, receiver, and feedback. It also addresses common barriers to effective communication and strategies to overcome them.
Applying Study Skills
This topic focuses on the core skills required for effective learning. It includes techniques for efficient reading and comprehension, the fundamentals of clear writing, the development of active listening and confident speaking abilities, and the interpretation and use of visual aids to support understanding.
Applying Business Correspondence Skills
This unit teaches the practical writing skills needed in a professional environment. It covers the format and purpose of different documents, including formal business letters, internal memos, circulars for wide announcements, official notices, and how to accurately complete various business forms and documentation.
Writing Reports
This topic guides trainees through the process of creating structured and informative reports. It includes basic research techniques for gathering data, an understanding of different report types (e.g., informational, analytical), and the standard format for presenting findings, from the title page to conclusions and recommendations.
Applying Interpersonal Skills in an Organisation
This unit focuses on the "people skills" crucial for workplace success. It covers how to effectively consult with others, make decisions jointly, give and receive instructions, seek permission appropriately, participate in decision-making processes, and interact professionally with clients.
Applying for a Job
This topic provides a practical guide to the job search process. It teaches how to craft a compelling application (cover) letter, design a professional curriculum vitae (CV) or résumé, and prepare for a job interview, including how to present oneself and answer common questions.
Preparing for Meetings
This unit covers the knowledge required to participate in and contribute to effective meetings. It includes understanding different types of meetings, the logistical requirements for organizing them, the specialized vocabulary used (e.g., agenda, motion, minutes), and the skill of taking clear and accurate minutes to record decisions and actions.
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